Effective Date: June 17, 2025
Last Updated: June 17, 2025

 

At Caring Cleaning Canada Inc. (“we,” “our,” or “us”), protecting your privacy is part of our commitment to providing professional, trustworthy cleaning services. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

 

1. Accountability

 

We are responsible for personal information under our control and have designated a Privacy Officer to ensure compliance with this policy and PIPEDA.

Contact:
Christine Mazurkiewicz
Email: info@caringcleaningcanada.com
Phone: 647-962-5550

 

2. What Personal Information We Collect

 

We collect the following types of personal information when you interact with our website, book a service, or communicate with us:

• Contact Information: Name, email address, phone number, and address

• Service Details: Type of cleaning service requested, frequency, and property information

• Website Data: IP address, device type, browser type, and usage behavior (via cookies and analytics tools)
   

We do not collect sensitive personal information unless it is necessary and with your explicit consent.

 

3. Purpose of Collection

 

We collect, use, and disclose your personal information only for purposes that a reasonable person would consider appropriate, including:

• To provide and manage our cleaning services

• To schedule appointments and communicate with clients

• To process payments and issue invoices

• To respond to inquiries and provide customer support

• To send service-related updates (with your consent)

• To comply with legal obligations and resolve disputes

• To analyze website traffic and improve our services

 

4. Obtaining Your Consent

 

We obtain your informed consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law. Consent may be:

• Express: Verbally, in writing, or electronically (e.g., when submitting a service request)

• Implied: When the purpose is obvious and you voluntarily provide the information

You may withdraw your consent at any time, subject to legal or contractual restrictions. Contact us to make this request.

 

5. Limiting Collection

 

We only collect personal information that is necessary for the identified purposes. We collect data directly from you, or from your authorized representatives, and avoid collecting information through unlawful or misleading means.

 

6. Limiting Use, Disclosure, and Retention

 

We will not use or disclose your personal information for purposes other than those for which it was collected, unless you give additional consent or it is required by law.

We may disclose information to:

• Payment processors

• IT and software providers (e.g., booking platforms, email services)

• Legal or regulatory authorities, when required

We retain personal information only as long as necessary for the purposes set out in this policy. When it is no longer required, it is securely deleted or anonymized.

 

7. Accuracy

 

We make every reasonable effort to ensure your personal information is accurate, complete, and up to date. You may contact us to correct or update your information at any time.

 

8. Safeguards

 

We use appropriate physical, organizational, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or modification. Examples include:

• Secure servers and encrypted communications

• Access controls (staff access is restricted to what’s necessary)

• Regular review of our data protection practices

 

9. Openness

 

This Privacy Policy is publicly available on our website. We are happy to answer questions about how we manage your personal information.

 

10. Individual Access

 

Upon written request, you may access the personal information we hold about you, and you can request corrections if it is inaccurate or incomplete. We will respond within a reasonable timeframe and at minimal or no cost to you, in accordance with PIPEDA.

 

11. Challenging Compliance

 

If you have concerns about how we handle your personal information, please contact our Privacy Officer. If you're not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada:

https://www.priv.gc.ca
Phone: 1-800-282-1376

 

12. Cookies and Website Tracking

 

We use cookies to improve website functionality and understand user behavior. You can adjust your browser settings to disable cookies, but some site features may not function properly.

 

13. Policy Updates

 

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings. Updates will be posted on our website with the “Effective Date” revised accordingly.

 

Caring Cleaning Canada Inc.
www.caringcleaningcanada.com
Email: info@caringcleaningcanada.com
Phone: 647-962-5550